Skip to content
Free AusPost delivery on Australian orders over $99.00

Refund Policy

We are happy to offer you returns or exchanges for eligible full priced items within 30 days of purchase. 

To be eligible for a return or exchange, your item(s) must not be listed as a non-returnable item, your item(s) must be unused and in the same condition that you received it.

To start a return or exchange process, please email your request to shop@cassiehughes.co 

To return your item(s), please mail along with a receipt or proof of purchase to PO Box XXX

You will be responsible for paying shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund or exchange. 

If you are approved, then your refund or exchange will be processed. For refunds a credit will automatically be applied to your original method of payment. For exchanges, we’ll have the new item(s) in the post to you via either AusPost Parcel Post or AusPost International Standard.

 

Non-Returnable Items

We do not offer refunds, credit codes or exchanges on earrings due to hygiene reasons.

We do not offer refunds, credit codes or exchanges for change of mind.

We do not offer refunds, credit codes or exchanges on custom products.

We do not offer refunds, credit codes or exchanges on sale or markdown items.

We do not offer refunds on gift cards.

We do not offer refunds, credit codes or exchanges on accidental orders placed. 

 

Damaged or Faulty Goods

In the unlikely event of a faulty or damaged item, you must check your package carefully upon opening and notify us if you suspect a fault. In the event you've received a faulty product, please send us photos with the packaging and a receipt or proof of purchase to email shop@cassiehughes.co as soon as possible, ideally within 5 business days of receiving your delivery. 

The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you’re happy with. For example we may: 

  • Suggest a self-repair (with an offer of compensation to you); 
  • Offer a partial or full purchase code or refund; 
  • Replace the product (subject to availability); or 
  • Arrange for the product to be returned to us. 

Any return or replacement deemed to be faulty will have return and replacement shipping included. 

Any questions, please feel free to reach out. - Cassie

x